The screen changes the setting, not the conversation you need.

Ask how the assessment will happen

An online visit may use a screen, messages or records sent ahead. Ask what your visit will actually involve.

Utah’s telemedicine law describes live sound-and-video visits and the transfer of health information for later review.

In Utah, a clinician cannot identify your health problem, treat it or prescribe from a questionnaire alone.

If an answer is unclear, how will the clinician ask you to explain it? Also ask where you can raise something the form left out.

Expect a discussion of your health

Utah requires the clinician to record your relevant health history and symptoms, identify the health problem and check why a treatment might be unsuitable.

Have your medicine list and main concern nearby. Explain what you hope will change. Ask how the proposed care fits that concern and what alternatives deserve discussion.

Follow-up belongs in the plan

Utah requires the telemedicine clinician to remain available for care related to the original visit, in line with local practice standards.

If you have a regular clinician, the telemedicine provider must discuss sending a report and send it within two weeks unless you decline.

Ask how to reach the clinician between visits and how you will know when a visit in the room is needed. Write down the answer before leaving the call.